Laurel has made my Medicare life manageable! She has answered about a thousand questions and taken "Overwhelming" out of the picture. Laurel is very informed on Medicare issues and continues to guide me through the process, knowing that, although I just went through the whole process for my husband last year, I probably won't remember the details to do it for myself this year. She outlines the time frame, sends reminders, compares prices, and works in person with the critical details. Thank you for peace of mind, Laurel!